Return & Refund Conditions
You may request a return or refund in the following cases:
- Product Not Received: If your order has been marked as delivered but you have not received the product, please contact us within 48 hours of the delivery date.
- Different Product Received: If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery. We may request photos or an unboxing video to verify the issue.
- Damaged or Incorrect Item: If the product arrives damaged or the wrong item is sent, please provide clear photos/videos of the product and packaging when contacting us.
- Refund Processing: Once the issue is verified and approved, we will arrange a replacement or issue a refund according to the applicable refund terms.
- Proof of Delivery: For orders marked as delivered, we may verify delivery details with the shipping/courier partner before processing a refund.
Requests submitted after the applicable reporting period may not be eligible for a return or refund.